Refund Policy

Watchkeeper products are digital downloads.

Because customers receive immediate access to downloadable files, change-of-mind refunds are generally not offered after the product has been downloaded or accessed.

This does not exclude or limit any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Contact us where:

• the incorrect product was delivered
• files are corrupted or cannot be accessed
• the download is materially different from the product description
• you were charged more than once for the same order
• the product has a major problem under applicable consumer law

Where a file-access issue can reasonably be corrected, Watchkeeper may first provide a replacement download or technical assistance.

Before purchasing

Customers are responsible for reviewing:

• the product description
• product inclusions
• simplified-SMS eligibility warnings
• software and file-format requirements
• licence conditions
• product limitations

Purchasing a product that is unsuitable because the customer did not confirm vessel eligibility, certificate conditions or operational requirements is not automatically grounds for a refund.

To request assistance, contact Watchkeeper with your order number and a description of the issue.