Contact Watchkeeper

Need help choosing the correct Watchkeeper product or accessing your digital download?

Use the contact form below and include:

• your name
• vessel type and approximate length
• the product you are asking about
• your order number, where applicable
• a brief description of your question

Product support

Standard product support covers:

• download access
• locating supplied documents
• opening ZIP, Word and PDF files
• identifying which Watchkeeper pack contains a particular form

Customisation and compliance questions

General product support does not include:

• confirming whether a vessel is legally eligible for a simplified SMS
• legal advice
• survey or engineering advice
• occupational-diving advice
• fisheries licensing or reporting advice
• preparing an operator for a specific regulatory inspection
• fully customising the system for a particular vessel

These services may require separate professional assistance.

Before contacting us

Please check:

• the Start Here Guide
• the Installation, Customisation and Printing Guide
• the Frequently Asked Questions
• the product licence and limitations

Watchkeeper is an independent commercial template provider and is not a regulator.